PRIVACY POLICY

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Coeliac Compass

Last updated: January 2026

Coeliac Compass is committed to protecting your privacy and handling your personal information in a clear, respectful, and transparent way. This privacy policy explains how we collect, use, and store personal data when you use our website, book a session or webinar, or contact us.

1. Who we are

Coeliac Compass is a UK-based service offering lifestyle support, guidance, and education based on lived experience for people affected by coeliac disease.

For data protection purposes, Coeliac Compass is the data controller.

If you have any questions about this policy or how your data is handled, please contact: coeliaccompass@gmail.com.

2. What information we collect

We only collect information that is necessary to provide our services.

This may include:

• Your name

• Email address

• Booking and session details

• Payment confirmation details (payments are processed securely via Wix Payments — we do not store card details)

• Optional information you choose to share, such as:

  • Who you are attending for

  • Broad age group (for example: child, teen, adult)

  • Where you are in your coeliac journey (high-level categories only)

  • Themes or topics you would like support with during a session or webinar

  • Accessibility or support needs

We do not collect:

• Medical records

• Diagnosis dates

• Test results

• NHS numbers

3. Health-related information

Some optional questions relate to living with coeliac disease.

Any health-related information we collect is:

• Voluntary

• High-level and non-clinical

• Used only to tailor lifestyle-focused support and discussion topics

Coeliac Compass does not provide medical advice, diagnosis, treatment, or clinical information about coeliac disease.

4. How we use your information

We use your personal data to:

• Manage bookings and deliver webinars, 1:1 consultations, or block-booked sessions

• Send booking confirmations, reminders, and access details

• Communicate important information about your booking

• Tailor sessions based on the themes or areas of support you have selected

• Improve our services

• Send marketing or service-related emails only if you have opted in

5. Marketing communications

If you choose to opt in, we may send you:

• Updates about future webinars, sessions, or services offered by Coeliac Compass

• Lifestyle-focused resources, reflections, or guidance based on lived experience

• Relevant service updates or announcements

We do not send medical or clinical information and do not provide advice about diagnosis or treatment.

You can unsubscribe at any time by:​

• Contacting us directly

We do not send marketing emails without your consent.

6. Legal basis for processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – to manage bookings and deliver paid services

• Consent – for optional information and marketing communications

• Legitimate interests – to improve services and respond to enquiries

7. Payments

Payments are processed securely through Wix Payments.
Coeliac Compass does not store or have access to your full payment card details.

8. Sharing your data

We only share your data with trusted third parties where necessary, including:

• Wix (website hosting and forms)

• Wix Payments (payment processing)

• Tools used for email communication and session delivery

Your data is never sold to third parties.

9. Data retention

We keep personal data only for as long as necessary:

• Booking and transaction data for legal and accounting purposes

• Marketing data until you unsubscribe

• Optional information only for as long as it is relevant to service delivery

10. Your rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request corrections

• Request deletion

• Withdraw consent at any time

• Object to or restrict processing

You may also complain to the Information Commissioner’s Office (ICO).

11. Cookies

Our website uses cookies to function properly and understand how visitors use the site. You can manage cookie preferences through your browser and any cookie consent tools on our website.

12. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.